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    FAQs

    We've answered some of your most frequently asked questions about The Market at 100km Foods services. If you have any additional questions that are not answered here, please feel free to get in touch with us!

    Home Delivery 

    Will I be notified when my order is delivered?

    Yes, you will receive an email from our driver when they are 30 minutes away from making your delivery. You will also receive a confirmation email when your order has been successfully delivered.

    What if I am missing an item or have a problem with my order?

    While we do have processes in place to ensure the highest quality and item accuracy when preparing your orders, mistakes can happen! 

    If you experience any missing products in your deliveries, please contact our order desk and we will get in touch with you to rectify the situation. Credits or refunds for missing items will be applied to your account within 24-48 hours of your delivery.  

    Please note that due to availability from our farm and business partners, there may be substitutions for particular products applied to your order without advance warning.

    When will my ordered be delivered?

    Your order may be delivered any time between 8am and 6pm. You will receive an email in the morning of your delivery with your estimated delivery window. You will receive a second email when our driver is 30 minutes away from delivering your order. Lastly, you will also receive a confirmation email once your order has been successfully delivered.

    Can I request a specific delivery time for home delivery?

    No we do not take requests for specific delivery times for home delivery for a couple of reasons. This allows us to reduce transportation costs, allowing us to pass those savings on to you, and also gives us the flexibility to create efficient delivery routes that minimize our greenhouse gas emissions and travel time. If you leave your preferred delivery time (morning or afternoon) in your order notes, we will try our best to accommodate. 

    What do I do if I missed my delivery?

    If we missed your delivery, please contact us to let us know and we will remedy the situation as quickly as possible!

    If our driver was unable to safely deliver your order, we will notify you via email of phone. If we do not hear back from you to make alternative arrangements within 24 hours, your order will be donated to a partner organization working to increase food access in the city. We cannot issue a refund on your order.

    What is your delivery area?

    Check out our How It Works for our delivery zone and map!

    Why don't I see a delivery date option available when I'm in your delivery area?

    The Market closes for ordering every week at 4pm on Thursdays and reopens for ordering for deliveries for the following week every Friday at 12pm. This gives us time to chat with our local farmers about what seasonal products they will have available for the following week. 

    If you missed your order deadline for the week for your delivery area, check back on Friday at 12pm to place your order for your next available delivery date! 

    Pricing & Payment

    How much is home delivery and is there a minimum order?

    We charge a $6 flat fee for home delivery on orders under $100.

    We offer FREE home delivery for orders over $100. 

    Is there a minimum order?

    The minimum order is $45 for home delivery.

    Refunds & Credits

    Any items that you have ordered that are not delivered either because of a shortage from our farm partners or a packing error on our end will be refunded in full to the card used to place your order.

    For items that were received but were not to your satisfaction, please get in touch with us and we will be happy to issue you a store credit off your next order.

    Customization & Substitutions

    Do you have to purchase a market box to place an order?

    No, you are not required to purchase a market box to place an order. You can make an order entirely of add-on a la carte items if you wish!

    Can I request specific substitutions for box items?

    Please include a note on your order or contact us if you wish to make a substitution for a box item and we will try our best to accommodate.

    Will I be notified of item substitutions made in my box?

    Due to availability from our farm and business partners, there may be substitutions for particular products applied to your order. We try to give you advance warning of substitutions. We thank you for your understanding.

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