Our Policies

The Market at 100km Foods strives to provide a the best local food experience for our customers. The following sets forth some key terms of The Market at 100km Foods grocery home delivery service.

• Refunds & Store Credits Policy
• Order Deadline & Shipping Policy
• Home Delivery Policy
• Allergies & Substitutions Policy
• Customer Service Desk

Refund & Store Credit Policy

Any items that you have ordered that are not delivered either because of a shortage from our farm partners or a packing error on our end will be refunded in full to the card used to place your order.

For items that were received but were not to your satisfaction, please get in touch with us and we will be happy to issue you a store credit off your next order.

Order Deadline & Shipping Policy

Orders must be in by 4pm, 2 days prior to your desired delivery date. We deliver to downtown Toronto Wednesday to Saturday, the West GTA on Wednesdays, East GTA on Thursdays & The North GTA on Saturdays.

Place your order by 4pm on:

• Monday for Wednesday delivery
• Tuesday for Thursday delivery
• Wednesday for Friday delivery
• Thursday for Saturday delivery

We charge a$6 flat fee for home delivery on ordersunder $100 and have a minimum order of $45 for delivery.

Delivery is free for all orders over $100.

Home Delivery Policy

• Your order will be delivered between 8am and 8pm.
• You will receive an email when our driver is 30 minutes away from delivering your order. You will also receive a confirmation email once your order has been delivered.
• In some cases we may need to change your delivery to a different day. If you are going to be impacted by a change to your delivery date, we will contact you to let you know.
• We cannot accommodate requests for specific delivery times.

For your protection, your order will be delivered in cardboard boxes and bags. Please be conscious of the environment and recycle your packaging!

Contactless, Safe Delivery

We employ contactless delivery when we deliver your order to your home. You will receive an email notification once your order has been delivered.

Condos & Apartments

For condos and apartment buildings, our drivers will be avoiding entering building floors or using condo elevators. If you have a concierge, please let them know you are expecting a delivery and we will try our best to leave your package with them. However, we may still leave your order inside lobby/entrance of your building if our driver feels as though this is the safest option.

For the health and safety of our drivers, we will not be able to accommodate specific delivery requests. Our drivers will assess the situation upon delivery and decide where it is safe to leave your package. Please check outside your door and the lobby of your condo building for your order. If you are self-isolating, please do not leave to retrieve your order. Instead, make arrangements for someone to help you.

If our driver determines that there is no safe way to deliver your order, you will be notified. Please contact us within 24 hours to make alternate arrangements. If we do not hear from you within this time frame, your order will be donated to a partner organization working to increase food access in the city. We cannot issue a refund on your order.

Houses

We will leave your bags at your front door without knocking or ringing your door bell to minimize the risks associated with touching door handles.

Allergies & Substitutions

For those with allergies, get in touch with us after you place an order to let us know about your allergy.

While we'll try everything we can on our end to minimize the risk, we can't 100% guarantee that there will be no risk for cross-contamination. We cannot control how our items come to us in the truck from our farms.

Please note that due to availability from our farm and business partners, there may be substitutions for particular products in your market boxes. We will try our best to communicate substitutions in advance!

If you wish to make a substitution request for items in our pre-set Market Boxes, please include a note on your order or send us an email orderdesk@100kmfoods.com or contact us through our contact form and we will try our best to accommodate.

Customer Service Desk

Our team is working extremely hard to provide you with the best customer service possible. Our Order Desk is open from 9am-8pm Monday-Friday.

A friendly reminder to always check our FAQ page before picking up the phone or sending us an email as you might find the information you're looking for there.